Shipping Policy

Shipping Policy of D-GTAL DIGITAL AGENCE LTD

Processing Time

Orders for physical products are typically processed within 1–3 business days after payment confirmation.

Digital products and services are generally delivered electronically according to the timeframe communicated at the time of purchase or agreed with the customer.

Delivery Times

For physical products, estimated delivery times are:

• UK: 7–15 business days
• International: 10–25 business days

These delivery times are estimates only. Actual delivery times may vary due to customs processing, courier delays, public holidays, or circumstances beyond our reasonable control.

Shipping Costs

Shipping costs for physical products are calculated based on the delivery location, package size, weight, and shipping method selected at checkout. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Digital products and services delivered electronically do not incur physical shipping costs. Any applicable delivery, setup, or third-party service fees will be clearly communicated to you before you place an order or confirm a service.

Tracking

Once your physical product order has been shipped, you will receive a tracking number by email where tracking is available.

Customs and Import Duties

For physical products shipped internationally, customers may be responsible for customs duties, import taxes, tariffs, or other charges imposed by the destination country. These charges are not included in the product price or shipping costs unless explicitly stated at checkout.

Customers are responsible for ensuring that their order complies with the import regulations of their country. We are not responsible for delays, additional charges, or delivery issues caused by customs authorities.

For digital products and services delivered electronically, customs duties and import charges do not apply.

Delayed or Lost Orders

If your physical product order has not arrived within the estimated delivery timeframe, please contact us at digitalagenceltd@gmail.com. We will investigate the matter with the relevant shipping or delivery partner and provide assistance where possible.

Delivery times may be affected by circumstances outside our control, including customs delays, courier disruptions, severe weather, or other unforeseen events.