Privacy policy

Privacy Policy

Last updated: August 7, 2026

D-GTAL DIGITAL AGENCE LTD ("we", "us", or "our") operates this website and online store, including the products, digital products, services, content, features, and tools made available through our website (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, use our Services, place an order, purchase a product or service, or communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy does not limit any rights you may have under applicable data protection or consumer protection laws.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

  • Contact information, including your name, email address, telephone number, billing address, shipping address, and delivery information.
  • Order and transaction information, including products or services purchased, order details, payment status, returns, refunds, cancellations, and transaction history.
  • Payment information, including payment method and transaction details. Payment card information may be processed directly by our payment providers, and we generally do not store complete payment card numbers on our systems.
  • Account information, including your username, password, account preferences, and settings if you create an account.
  • Communications, including information you provide when contacting us, such as customer support enquiries, messages, reviews, or feedback.
  • Device and technical information, including IP address, browser type, operating system, device information, and network information.
  • Usage information, including information about how you browse and interact with our website, products, and Services.
  • Information relating to digital services, where necessary to provide a service you have purchased, such as project requirements, files, content, specifications, or other information you voluntarily provide to us.

How We Collect Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, purchase a service, submit information, contact us, or otherwise interact with us.
  • Automatically, when you browse or use our website through cookies, pixels, log files, and similar technologies.
  • From Shopify and our service providers, where information is processed on our behalf to operate our store and Services.
  • From payment, shipping, marketing, analytics, or other third-party providers, where applicable.
  • From other third parties, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your information to:

  • Process and fulfil orders.
  • Process payments and provide payment confirmations.
  • Deliver physical products.
  • Provide digital products and downloads.
  • Provide digital and professional services.
  • Communicate with you about your orders, services, accounts, and enquiries.
  • Process returns, cancellations, refunds, and exchanges.
  • Provide customer support.
  • Improve and personalise your experience with our Services.

Security and Fraud Prevention

We may use personal information to:

  • Protect our website and Services.
  • Detect and prevent fraudulent or suspicious transactions.
  • Authenticate accounts where applicable.
  • Investigate security incidents.
  • Protect our business, customers, and users.

Marketing and Advertising

Where permitted by applicable law and where appropriate consent or another lawful basis is required, we may use personal information to send marketing communications or provide relevant advertising about our products and services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

We may also use cookies, pixels, and similar technologies for advertising and analytics purposes where permitted by applicable law.

Legal and Compliance Purposes

We may process personal information where necessary to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from authorities.
  • Establish, exercise, or defend legal claims.
  • Enforce our terms, policies, and agreements.
  • Protect our legal rights and the rights of our customers and others.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our Services, improve website performance, and, where applicable, support advertising and marketing activities.

Some cookies may be placed by Shopify or third-party service providers.

You may be able to control or disable certain cookies through your browser or our cookie settings where available. Disabling certain cookies may affect the functionality of the website.

How We Share Personal Information

We may share personal information where necessary to operate our business and provide our Services.

This may include sharing information with:

  • Shopify, which provides our e-commerce platform and related services.
  • Payment processors and financial service providers, to process payments and transactions.
  • Shipping and fulfilment providers, to deliver physical products.
  • Technology and service providers, including hosting, cloud storage, customer support, analytics, and IT providers.
  • Marketing and advertising providers, where applicable and permitted by law.
  • Professional advisers, such as legal, accounting, or business advisers where necessary.
  • Government authorities or law enforcement, where required or permitted by law.
  • Other parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

We do not sell your personal information for money. Where applicable law gives you rights concerning targeted advertising, sharing, or similar processing, you may exercise those rights as described in this Privacy Policy.

Shopify

Our store is powered by Shopify. Shopify may process personal information about your use of our website and Services in order to provide and improve its platform and related services.

Information submitted through our store may be processed by Shopify and other service providers, including providers located in countries outside your country of residence.

For more information about how Shopify handles personal information, please review Shopify's privacy information:

Shopify Consumer Privacy Policy

Depending on your location, you may also be able to exercise certain rights concerning data processed by Shopify through Shopify's privacy tools.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control.

We recommend reviewing the privacy policy and terms of any third-party website or service before providing personal information.

Children's Privacy

Our Services are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and Services.
  • Maintain business and transaction records.
  • Comply with legal and accounting obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements and policies.

The length of time we retain information depends on the type of information and the reason it was collected.

Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including:

  • Right to access personal information we hold about you.
  • Right to correction of inaccurate or incomplete personal information.
  • Right to deletion, subject to applicable legal exceptions.
  • Right to data portability, where applicable.
  • Right to object to certain processing.
  • Right to restrict certain processing, where applicable.
  • Right to withdraw consent where we rely on consent as the legal basis for processing.
  • Right to opt out of certain marketing communications.

These rights are not absolute and may be subject to legal conditions and exceptions.

To exercise a privacy right, please contact us using the details provided below. We may need to verify your identity before processing your request.

UK and European Economic Area Customers

If you are located in the United Kingdom or European Economic Area, additional rights may apply under applicable data protection laws.

Where applicable, you may have the right to object to or restrict certain processing of your personal information and to withdraw consent where processing is based on consent.

If you believe that your privacy rights have been infringed, you may also have the right to make a complaint to the relevant data protection authority in your country.

For customers in the UK, the relevant supervisory authority is the Information Commissioner's Office (ICO).

International Data Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside the country where you live.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

These safeguards may include recognised contractual or other lawful transfer mechanisms.

Complaints

If you have a concern about how we handle your personal information, please contact us first using the contact details below.

We will review and respond to privacy-related enquiries within the timeframe required by applicable law.

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and publish the revised version on our website.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a privacy-related concern, please contact us:

D-GTAL DIGITAL AGENCE LTD
Email: digitalagenceltd@gmail.com
Telephone: +44 7446 377520
Address: 13 Freeland Park, Wareham Road, Dorset, Poole, BH16 6FA, United Kingdom

For applicable data protection purposes, D-GTAL DIGITAL AGENCE LTD is responsible for the processing of personal information described in this Privacy Policy.