Refund policy
Refund & Returns Policy
We want you to be happy with your purchase. This policy outlines your rights under UK consumer law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Your Right to Cancel
Under UK law, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, contact us at [insert email address] with your order number.
Returns
- You have 14 days from the date you notify us of cancellation to return the item.
- Items must be returned in their original condition, unused, and with original packaging where possible.
- Return shipping costs are the customer's responsibility unless the item is faulty or not as described.
Refunds
- Once we receive and inspect the returned item, we will process your refund within 14 days.
- Refunds are issued to the original payment method.
- Original delivery charges are refundable only if the entire order is cancelled/returned (as required by UK law), except for express delivery upgrades.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, contact us within [X] days of delivery at [insert email address] with photos of the issue. We will arrange a replacement or full refund, including return shipping costs, at no charge to you.
Non-Returnable Items
[Adjust based on your products — e.g.] Personalised items, perishable goods, or digital products may not be eligible for return unless faulty.
How to Start a Return
Email us at [insert email address] with your order number and reason for return. We will provide instructions on how to proceed.