Refund policy

Refund & Returns Policy

Refund & Returns Policy of D-GTAL DIGITAL AGENCE LTD

We want you to be satisfied with your purchase. This policy explains our returns, cancellations, and refunds process for physical products, digital products, and digital services, in accordance with applicable UK consumer protection laws.

Your Right to Cancel

For eligible purchases of physical goods made online or at a distance, UK consumers generally have the right to cancel their order within 14 days of receiving the goods, without having to provide a reason.

To exercise your right to cancel, please contact us at digitalagenceltd@gmail.com with your order number and cancellation request.

Certain products and services may be excluded from cancellation rights or may have different rules under applicable law, including certain digital products and services.

Returns

For eligible physical products, you generally have 14 days from the date you notify us of your cancellation to return the goods.

Items should be returned in their original condition and, where reasonably possible, with their original packaging and accessories.

Unless the item is faulty, damaged, incorrect, or not as described, the customer is generally responsible for the cost of returning the item.

Refunds

Once we receive and inspect a returned physical product, we will process any applicable refund within the timeframe required by applicable UK law.

Refunds will normally be made using the original payment method.

Where applicable, standard delivery charges may be refundable when an entire order is cancelled. Any additional cost resulting from the customer's choice of an upgraded or express delivery method may not be refundable.

Faulty, Damaged, or Incorrect Physical Products

If you receive a product that is faulty, damaged, incorrect, or not as described, please contact us at digitalagenceltd@gmail.com as soon as reasonably possible and provide your order number and details of the issue.

Where appropriate, we may offer a repair, replacement, refund, or other remedy in accordance with your statutory consumer rights.

Digital Products and Downloadable Content

Digital products, downloadable files, and other digital content may be subject to different cancellation and refund rules.

Where you request immediate access to digital content before the end of the applicable cancellation period, you may be required to acknowledge that you are requesting immediate performance and that you may lose your cancellation right once the digital content has been supplied, where permitted by applicable law.

If a digital product is faulty, corrupted, inaccessible, or materially different from its description, please contact us at digitalagenceltd@gmail.com so that we can investigate and provide an appropriate remedy where required.

Digital Services

For digital services, including design, development, marketing, consulting, or other services provided by D-GTAL DIGITAL AGENCE LTD, cancellation and refund rights may depend on the nature of the service and whether work has already commenced.

If you request that a service begins before the end of the applicable cancellation period, you may be required to agree to this in advance. If the service is fully performed during the cancellation period, your cancellation rights may be affected where permitted by applicable law.

If you believe that a service is faulty, incomplete, or does not substantially match the agreed description or requirements, please contact us at digitalagenceltd@gmail.com with details of the issue. We will review the matter and, where appropriate, correct the work, provide a suitable remedy, or issue a refund where required.

Non-Returnable or Non-Refundable Items

Certain items or services may not be eligible for cancellation or refund where permitted by applicable law. These may include:

Digital content that has been supplied with the customer's prior consent to immediate access where the applicable cancellation right has been lost.
Services that have been fully performed with the customer's prior consent where applicable.
Personalised or custom-made physical products where an applicable legal exemption applies.
Items that have been damaged or altered by the customer, except where the damage results from handling reasonably necessary to inspect the goods.

Nothing in this policy affects any statutory rights that cannot legally be excluded or restricted.